Service Information

Initiating Service

ESTABLISHING ELECTRICAL SERVICE: A prospective customer must properly sign for service by coming in the office to sign for the service or by sending in an application form by mail or fax. You must also do one of the following options in order to have service connected:

1. SECURITY DEPOSIT - The applicant will make a deposit for the required amount at each location.

2. SATISFACTORY GUARANTOR - The applicant will have an active customer on our service who has had the service for 12 consecutive months with no more than 2 late payments to sign for them. This person will guarantee up to the amount of the required deposit for that location. New River furnishes the required guarantor form that MUST BE NOTARIZED and then returned to our office prior to connecting the service.

3. CREDIT REFERENCES - The applicant will furnish three (3) letters of credit on themselves. The references will need to be from companies you have had accounts with for 12 months with no more than 2 late payments and on each company's letterhead stationery. The references must be on accounts that you make monthly payments on such as: other utilities, bank loans, credit cards, etc. (we do prefer a previous utility). The letters need to state the date the account was opened, the payment agreement, credit rating, date closed and the name and phone number of the person sending the letter. We do NOT accept references from pre-paid accounts such as rent, cablevision or insurance. Each letter is subject to our approval; therefore, if mailing in or faxing the letters, you will need to call us and verify that they are acceptable.

4. OWNER - If the applicant owns the premises to be served and has not had unsatisfactory credit before, he or she will not need to do any of the above options.

5. CREDIT ESTABLISHED - If the applicant had prior service with New River and has established 12 months of consecutive service with no more than two late payments, they will be allowed to come back on the service under Credit Established. Accounts are only put in one name and that person is completely responsible for their account. Once the account is properly signed for and the credit arrangements have been made, we can connect your service on the date of your request. We only guarantee same-day service if the request is made early enough in the day.

Terminating Service

When you are going to be leaving our service, you must sign a disconnect form before we can disconnect your power. The person whose name is on the account will be responsible for the account until a disconnect form is properly signed with the account name. A roommate is not allowed to sign a disconnect form if service is not in his or her name. We do NOT take requests for disconnects over the telephone. If you are unavailable to come to the office, you may mail in or fax a signed letter that requests the disconnect form and includes your forwarding address, or you may simply fill out the disconnect form provided on this site and submit it to us.

security deposit

Security deposits are figured on the previous usage at each location. We take an average of the most recent 12 months history for each individual location and double it to give us a total of two months. All deposits are based on two months.

Deposits are held in escrow for the first 90 days. Beginning with the 91st day, all deposits will draw 8% interest. The interest will be refunded along with the deposit.

Deposits are refundable either after you have maintained service for one year with no more than two late payments or once your account is disconnected. The deposit plus interest will be applied to your final bill.