Centrex OfficeThe Appalachian State University Centrex Office strives to consistently provide excellent customer service to the University community through prompt and courteous switchboard operator assistance, ordering telephone service, programming line features and resolving telephone troubles. The Centrex Office is also responsible for updating the Online ASU DepartmentalDirectory. * The Centrex Office is located in the Campus Services Building at 169 Ayers Lane. Office hours are from 8:00 am to 5:00 pm, Monday through Friday. The new AT&T (formerly BellSouth) is the local and long-distance telephone service vendor. To request service or report telephone troubles, submit a Physical Plant work order. Please, DO NOT contact AT&T directly. Questions concerning your telephone service can be directed to the Centrex Office at 2078; for Operator assistance, dial 2000 or "0". *See Employee Self-Service under Human Resource Services to update individual listings in the Faculty/Staff Directory. RESOURCES provided below:
DIALING INSTRUCTIONS - ADMINISTRATIVE OFFICES Directory Assistance International Calls (including faxes) Interoffice Calls Local Calls Long-Distance Calls Operator Assisted (collect or 3 rd number calls) Toll-Free QUESTIONS DIALING INSTRUCTIONS - FEATURES- ADMINISTRATIVE OFFICES Call Forwarding To have all your incoming calls ring at another telephone on campus,
listen for a dial tone, dial 110, dial 4-digit number, listen for
a stutter dial tone, announce call forward if someone answers, hang
up. Call Pickup To answer a ringing telephone in your office from an idle telephone, listen for a dial tone, dial 116, begin conversation. Note: A call pickup group must be established with all the numbers within an office prior to it working. Contact the Centrex Office for more information. Three-Way Conversation (to add a third party to an existing call) Transferring Calls Depress flash button (or switch hook), dial the 4-digit number, announce the transfer call, hang up. DIALING INSTRUCTIONS - RESIDENCE HALLS Administrative Lines Dial 9 + 7-digit number. Dorm Lines Dial the 4-digit number. Local Calls Dial 9 + 7-digit number. Long-distance, directory assistance and international calls must be made with a toll-free number through a long-distance provider. Operator Assisted (collect or 3rd number calls) Dial 9 + 0 Toll-Free Dial 9 + 1 + 800 + 7-digit number. Note: The University provides local telephone service with call waiting and caller ID to the residence halls. No additional features or services may be activated on the telephone lines. It is the responsibility of each student to make arrangements for long-distance service with a provider of their choice. Call-around plans (10-10-XXX) are prohibited from all campus phones.
CALL TRANSFER POLICY To report telephone problems for: Local Calls Dial 262-2278 for Housing Operations, 8 am to 5 pm Monday through Friday. Outgoing Long-Distance Calls Contact your long-distance provider. DO NOT REPORT TELEPHONE TROUBLES TO UNIVERSITY POLICE OR DIRECTLY TO AT&T.
To help eliminate the nuisance of receiving unsolicited phone calls and faxes, register your telephone and fax numbers on the "National Do Not Call Registry" at: https://www.donotcall.gov/Register/Reg.aspx If after 31 days you continue to receive these calls, submit a complaint at: https://www.donotcall.gov/Complain/ComplainCheck.aspx For unsolicited faxes, also, call the "unsubscribe" number on the fax received and follow the prompts to have your fax number removed from their mailing list. To learn about Cell Phones and the Do Not Call Registry, go to: http://www.ftc.gov/opa/2007/02/dnccellphones.htm
OTHER EMERGENCY/IMPORTANT NUMBERS:
Emergency Blue Light Phones Over 50 blue light phones are located throughout the main campus, at satellite parking lots and residence hall entrances. In an emergency, from a blue light phone, press the button and your call will automatically ring the University Police Dispatcher.
MEMORYCALL SERVICE DELUXE VOICE MESSAGING "MemoryCall," the voice messaging system available through the new AT&T, can be added to any administrative phone line for a minimal charge. To learn more of this service, contact the Centrex Office at 2078. To access the MemoryCall Service Deluxe Voice Messaging Users' Guide,
go to:
ONLINE ASU DEPARTMENTAL DIRECTORY The Online ASU Departmental Directory, a complete listing of telephone numbers and addresses for all of the University's departmental offices, is maintained by the Centrex Office. Although an update campaign is conducted annually, changes to the Departmental Directory can be made at any time throughout the year. Forward any corrections, additions or deletions for the directory in writing to the Centrex Office. Email: wedddk@appstate.edu Fax: 2387 Campus Mail Address: Centrex Office, Campus Services Building Click here to access the Online ASU Departmental Directory: http://search.appstate.edu/directory
Relay North Carolina is a free service that provides full telephone accessibility to people who are deaf, hard-of- hearing, deaf-blind and speech-disabled. This service allows hearing callers to communicate with text-telephone (TTY) users and vice versa through specially trained Relay Operators. Calls can be made to anywhere in the world, 24 hours a day, 365 days a year with no restrictions on the number, length or type of calls. All calls are strictly confidential and no records of any conversations are maintained. To use Relay North Carolina, dial 7-1-1 to connect with a relay operator. The relay operator will dial the requested number and relay the conversation between the two callers. To learn more about NCRelay, go to: www.relaync.com
Local Personal Calls Use of State telephones for local personal calls should be kept to a minimum in number and duration. Long-distance Calls Any use of the State Long-Distance Network for other than official State Business (*except in approved circumstances) is a violation of the tariffs filed with the North Carolina Utilities Commission. Misuse of the system may result in appropriate penalties, including dismissal. *Allowable Personal Calls An employee who is traveling for three or more consecutive days in a week is allowed one personal long-distance telephone call per week for which reimbursement to the employee may not exceed $3 for in-state calls or $5 for out-of-state calls. Because cellular telephone charges are based on measured use, no personal calls should be made on cellular telephones except in the case of an emergency as determined by the department. Cellular telephones should only be used when more economical means of telephoning are not reasonably available. The Centrex Office does not process, administer or assist in the purchase or maintenance of cellular service and/or equipment. For information on cellular services and equipment, use this link: State of North Carolina, ITS Service Catalog. Emergency Calls Employees who must use the State Long-Distance Network System, credit card, or cellular telephone may be reimbursed for a personal long-distance call(s) if such call(s) is of an emergency nature as determined by the department. Secondary Employment No telephone calls related to secondary employment, except for schedule changes, are to be made during work hours. Reimbursement Official phone calls are reimbursable under "Other Expenses." Individual calls for $3.00 must be identified as to point of origin and destination. Emergency Situations Should emergency circumstances arise which necessitates a State employee to make a personal long-distance or cellular phone call not covered above, the employee should immediately notify his/her supervisor and make arrangements to reimburse the State. Call Transfer Policy It
is the policy of the Office of Information Technology Services to
prohibit the use of the Call Transfer feature to connect an "outside
caller" with
another telephone number that is also outside the Centrex system. This
policy helps alleviate the possibility of toll fraud or toll abuse
and prevents the inadvertent creation of calls of an extremely long
duration (ie greater than 700-800 minutes per call). §145.12. State Language (b) English as the Official Language of North Carolina. - English is the official language of the State of North Carolina. All telephone menu options and communications should first be listed
and spoken in English. § 143-162.1. First menu operator access. (a) The General Assembly finds that: (1) Some telephone systems operated by State government agencies require callers to proceed through several menus to finally reach an individual extension, an arrangement that can be intimidating to the caller; (2) Many State telephone systems also make it difficult to reach an attendant or operator at the agency; and (3) While automated telephone systems and voice mail are intended to improve the efficiency of government, the first duty of government is to serve the people, and efficiency should not impede the average citizen in attempting to contact a State agency for service or information. (b) State agency telephone systems routing calls to multiple extensions shall be reprogrammed by September 1, 1997, to minimize the number of menus that a caller must go through to reach the desired extension, and to allow the caller to reach an attendant or operator after accessing not more than two menus from the first menu when calling during normal business hours. As used in this section, the term "menu" refers to the first point in the call at which the caller is asked to choose from two or more options, regardless of whether that choice is referred to as a menu, router, or other term within the telephone industry itself. This act shall be implemented by State agencies with existing personnel at no additional cost to the State. (c) All State agencies shall include the agency's telephone number or numbers in a prominent place on all agency letterhead. (d) The provisions of subsection (b) of this section shall not apply to any "511" traveler information system operated by the Department of Transportation. (1997-351, ss. 1, 2; 1999-429, ss. 1, 2; 2003-184, s. 4.)
Move, Adds and Changes: Helpful Hints SERVICE OR TROUBLE REPORTS - ADMINISTRATIVE OFFICES To request new telephone service, move an existing telephone line, disconnect a line or to report telephone trouble, submit a physical plant work order. CENTREX BILLING The Office of North Carolina Information Technology Services (NCITS) is responsible for processing the telephone charges for ASU each month into the Centrex telephone bill. The combined telephone charges (local, long-distance, 800 charges, calling card charges, conference calls, etc.) is transmitted to ASU electronically where it is charged against the department budget codes. It is the responsibility of each department to check their monthly telephone bill to make sure all charges are accurate. If errors are discovered, contact the Centrex Office at 2078 to make corrections. All departmental telephone bills are on E-Print and should be reviewed monthly for accuracy.
|
|||||||||||||||||||||||||
| © Office of Business Affairs | Switchboard | P.O. Box 32035 | Boone, NC 28608 | Phone: 828.262.2000 | Disclaimer |
